Tech Comm Tools clients love to talk about us! Some get so much out of the training that they come back for three, four, or even more different courses and projects with us.


When GPI looked for FrameMaker training for our internal staff, we looked to Matt Sullivan, author of FrameMaker - Creating and Publishing Content, who has been our “go-to” FrameMaker resource for a few years now.
We chose to attend Matt’s FrameMaker Creating and Editing Content course, mainly because it allowed our team access to the most in-depth content, without impacting our normal production schedule with full-day classes.
Personally, as a new FrameMaker user, these tools and skills have been very valuable in doing desktop publishing, especially in the localization field.

In fact, as a whole, our team got so much out of this first course, that we immediately signed up a group of us for his six-week FrameMaker Template Design workshop.

Kim Harris
Global Partners International (GPI)
Localization Industry
Online course, October 2016

Marlon Brando photo, January 2000


Dear Matt, I can't tell you how lucky I am to run across you. I was lost in cyber jungle, just about ready to check out, when just by chance I followed a hunch and got you on the phone. You were day for night.

Thanks very much for your expertise and kind patience. I'm sure all your other clients are going to benefit as much from your astonishing abilities as I have.

If you ever get up in this neck of the woods, give me a toot and we'll talk some trash.

Most appreciatively yours,

-Marlon Brando, actor
Consult, January 2000

I was looking for the best online Adobe RoboHelp course, and Matt’s course was the obvious choice, for several reasons: he is a leading RoboHelp expert, he is a very skilled trainer, and his online delivery format provides great flexibility for students. Now that I’ve taken the course, I can attest to its quality, as evidenced by the great skills I have learned.

 If you need a very affordable, efficient, and quality online RoboHelp course, then this is the one to take!

 Best wishes,

-Barbara Beresford
Sr. Pr. Technical Writer, Idemia
Online RoboHelp course, January 2018

Thank you, Matt, for the well-designed structured FrameMaker class several of us took from you this past year. We really appreciate the ongoing connection that working with you offers us since there are always new challenges in the localization industry. We look forward to taking the EDD development class!

Dana Morris
United Language Group DTP Specialist
Localization Industry
Online course, December 2017

 “With the advent of cloud-based voice services, Matt is ‘The Alexa of FrameMaker’. Via several courses and consultations Matt listened, diagnosed and provided well-informed recommendations to resolve my conundrum of creating and managing content for my company’s numerous products and product configurations.”

Jeanette Buenger,
Online consult
December, 2017

Matt's classes were thought-provoking and enjoyable. Now translate a two- or three-day crash course into an online format that can be easily reviewed as needed, and you can expect an incredibly effective learning experience!"

-Randall Bassin
Tech writer/Currency transactions industry
Online FrameMaker course, June 2017

Great course and instructor a.k.a. An online class that was as good as the classroom in every way!

The coursework/textbook was all very useful and the technology worked very well (which is a first for me!). Matt Sullivan is a great instructor who took plenty of time to answer all of my questions. He helped me in my weak areas and gave me extra knowledge in my work specific areas. 

I can honestly say that this was the first online course that I've ever taken that was actually equal in quality and quantity to live classroom training. It was even better in fact, as the class was small.

Chuck Lively Jr.
Online RoboHelp class

Subject Line: Quality instruction

Matt has a rare talent as a teacher: An approachable style that focuses on the students' needs, regardless of their level of experience.

Delivered in an easy manner, with depth of knowledge, Matt will elevate your understanding of FrameMaker.

As a working professional taking this course, I can attest to how Matt brought me forward in my career.

Thank you, Matt

Steve Wilson
Online course, February 2017

My team was fortunate enough to attend a two day FrameMaker class with Matt Sullivan. My team members were the only attendees, so Matt was able to tailor the class to our needs. We achieved more in two days with Matt than we had achieved in several months on our own!

The team loved this class so much, that when we added two new team members, I had to order two more copies of Matt's FrameMaker book.

Everyone is clamoring to take Matt’s FrameMaker Template workshop. No, the team are not gluttons for punishment, Matt is that good.

The current refrain when we deal with the template is, “Matt said…” 

We can’t wait to take another of Matt’s classes.

Cathie Yago
Technical Publications Manager
Scientific Games Gaming
In-person training class, January 2017

Matt Sullivan was an invaluable resource for our technical publications group when we first began using FrameMaker and RoboHelp to generate help files for our products. Matt was very knowledgeable about these software products and was able to get us up to speed with a couple of online training sessions! 

-Carole McCormick
Radiation Oncology Quality Assurance
Online consult, November, 2016

Matt demonstrated the ultimate combination I like in an instructor: someone who understands what I want to accomplish and the types of documents I produce; someone who knows the software; someone who sets reasonable learning goals and tasks to achieve in a reasonable timeframe and at a reasonable price; and someone who teaches in a friendly style.

Jeanette Buenger, AMSAFE
Online course, October, 2016

Thank you very much for your helpful and generous conference call today – it provided me with an excellent reminder of why people look to you (and should) for your expertise on “All-Things-FrameMaker”

-Randall Bassin
Tech writer/Currency transactions industry
Online consult, August 2016

I needed to learn FrameMaker but I was lost in the sea of information and didn’t know where to begin until I saw Matt’s online courses.
In my first course, I was impressed with Matt’s depth of knowledge on using FrameMaker to make my job easier. That wasn't surprising...during one of his classes, Matt talked about how he works directly with Adobe’s developers!

Matt taught me about styles, tables, cross-references, graphics, media, text insets, variables and digital publishing.
He demonstrated the ultimate combination I like in an instructor:

  • someone who understands what I want to accomplish and the types of documents I produce
  • someone who knows the software
  • someone who sets reasonable learning goals and tasks to achieve in a reasonable timeframe and at a reasonable price
  • someone who teaches in a friendly style.  

So, when Matt offered his second course (Template Design) I instantly signed up and again, I learned a lot about FrameMaker (e.g., . workflows, paragraph and character tags, body and master pages, tables, variables, cross-references and conditional text).

In the end, the daunting task of learning FrameMaker wasn’t daunting because I had Matt on my side.

Content author/Aerospace industry
Online course, June 2016

(FrameMaker) can be intimidating for anyone who isn’t familiar with how all the pieces of the FrameMaker puzzle fit and work together. If you’re among this group (as I was),  I strongly recommend that you look to Matt R. Sullivan as your guide! An accomplished subject matter expert and author/co-author of FrameMaker - Creating and Publishing Content and Publishing Fundamentals Unstructured FrameMaker 11, Matt’s experience as a FrameMaker implementation specialist and trainer goes back to FrameMaker 5.0, so he knows what to look for, and what to watch out for. As one of his students and a FrameMaker user since version 5.5, I have yet to encounter a single issue using FrameMaker that Matt didn’t know how to resolve - he knows FrameMaker software cold! I’m confident that Matt’s FrameMaker online courses can help lead students through the FrameMaker jungle like a roadmap to create the kind of quality technical documentation results that Adobe FrameMaker can help them achieve.

-Randall Bassin
Tech writer/Currency transactions industry
In-person class, March 2016